Returns and exchanges
We do our best for you to be happy with your purchase, but a product may still not be what you expected. You can return or exchange it within 14 days of receiving the parcel.
Important: the product must come back complete and undamaged — unused, with its tags and in the manufacturer's original packaging. Please enclose the receipt or invoice.
How to return or exchange a product
- Fill in the online return form.
- Pack the product together with the proof of purchase.
- Send the parcel to: Miya Home Nataliia Leventseva, Obornicka 311/10, 60-689 Poznań.
A reason is not required, but we would be grateful if you gave one — it genuinely helps us improve the range and the shop.
Once the parcel arrives and the request is reviewed, we refund the bank account you gave, or ship the product you chose instead.
Complaints
Use the same online form for a complaint — describe the fault in the "Reason for return" field.
Complaints are handled within 14 days of the product reaching us. If the manufacturer needs longer, we will let you know.
For a justified complaint the faulty item is repaired or replaced with a sound one; where that is impossible (for example, the item is out of stock) we refund its price.
Worth knowing
- Do not send cash-on-delivery parcels — we are unable to collect them.
- Put the form, the proof of purchase and the product in one parcel.
- We recommend a courier, or postage with proof of posting.
Questions? Call +48 536 413 945 or write to poznan.miyashome@gmail.com.